If you experience any issues, please call our customer service line (1-866-491-5229) and have your case # available.
You will receive your replacement rod within 10 business days (pending on-hand product availability). Out of stock items will ship as soon as they become available. Once the rod arrives, please do the following to complete the process:
- It is not necessary to return the entire damaged rod. We only require a piece of the blank printed with the logo and model information.
- Take the package to your local courier for shipment back to G. Loomis. Be sure to indicate your name and case # on the outside of the box or envelope.
Note: You’ll have 30 days after receiving your replacement rod to return the logo section of the damaged rod. If the logo section is not received within this timeframe, your credit card will be charged for the full retail price of the rod, in addition to the Xpeditor fee already paid.
- Loomis products are built with various grades of technology, componentry, and performance. Due to this, our Xpeditor fees vary depending on the family of rod being serviced. Please refer to the list below to determine Xpeditor pricing for your specific rod.
Discontinued models will be replaced with the closest like the model or build material. Demo rods, premier rods, and kit rods are not eligible for Xpeditor Service.
$280 Fee CDN – Conquest