Our Xpeditor Service is a no-fault, “no questions asked” replacement program designed to get you back on the water fast (U.S. And Canada customers only). If your registered rod is damaged or broken, this program provides a same-model replacement for a very fair price. You can initiate your Xpeditor Service request from your G. Loomis online account and follow the instructions provided.

If you experience any issues, please call our customer service line (1-866-491-5229) and have your case # available.

You will receive your replacement rod within 10 business days (pending on-hand product availability). Out of stock items will ship as soon as they become available. Once the rod arrives, please do the following to complete the process:

  1. It is not necessary to return the entire damaged rod. We only require a piece of the blank printed with the logo and model information.
  2. Take the package to your local courier for shipment back to G. Loomis. Be sure to indicate your name and case # on the outside of the box or envelope.

Note: You’ll have 30 days after receiving your replacement rod to return the logo section of the damaged rod. If the logo section is not received within this timeframe, your credit card will be charged for the full retail price of the rod, in addition to the Xpeditor fee already paid.

  1. Loomis products are built with various grades of technology, componentry, and performance. Due to this, our Xpeditor fees vary depending on the family of rod being serviced. Please refer to the list below to determine Xpeditor pricing for your specific rod.

Discontinued models will be replaced with the closest like the model or build material. Demo rods, premier rods, and kit rods are not eligible for Xpeditor Service.

$225 Fee CDN - GL2, GL3, Pro4x, Crosscurrent, Nativerun, Streamdance, IMX, IMX PRO, GLX, NRX, NRX +
$450 Fee CDN – Asquith
$155 Fee CDN - Regular graphite, IM6, GL2, GL3, E6X, GCX, IMX PRO ICE, Blends
$195 Fee CDN – IMX, IMX PRO, GLX, NRX, NRX +

$280 Fee CDN – Conquest

Please check your email for the payment link that will be sent once your Xpeditor case has been submitted. If you have not received a payment link within an hour of your order getting submitted please call customer service at 877-577-0600 and give them your case number that matches the order you just placed. Payment must be submitted before a rod will ship. If the payment link is not used within 21 days of order entry the order will be cancelled and the payment link will expire.

*NOTE: P.O boxes CANNOT be accepted within addresses. Our couriers cannot deliver to P.O box address.

In order to start a Xpeditor request you must have a customer account and be signed in. Please sign in or sign up for an account.