Frequently Asked Questions.

Does G. Loomis repair guides?

Repair service is not available in Canada.

Does G. Loomis repair graphite breaks or reel seats?

Please note that G. Loomis cannot provide repair services to reels seats, or graphite breaks. Repair service not available in Canada.

Does G. Loomis sell guides separately?

No, we do not sell guides separately. However, if you are looking for a replacement guide, please call customer service (click here) to have our service team provide you with the guide model and specifications relevant to your rod; tip-top guides can be purchased through various online retailers.

Where do I ship my rod for warranty purposes?

Visit our Warranty page HERE.

How do I ship my rod?

If you are submitting a rod for a warranty claim, G. Loomis requires that the entire rod be returned for a warranty evaluation. Ship the damaged rod in a disposable container, prepaid and insured. Use any carrier of your choice, however, we do recommend using a service that provides you with tracking information on your parcel. G. Loomis is not liable for shipments that go missing prior to their arrival at our facilities for inspection.

Can I cut my rod to reduce shipping costs?

We will allow a rod to be cut one time for shipping purposes. If you do cut your rod, please ensure that the rod is clearly marked where it was cut with tape, and include a brief note for the inspection team. Please note that we will not accept a rod for warranty evaluation if it has been cut more than once. Any rods received that do not adhere to these guidelines will be referred to the Xpeditor Replacement program.